This is our story

We exist to democratize law. But we're not satisfied with simply opening the doors and letting our customers fend for themselves. We cut through life's red tape by creating experiences that speak in life terms, not legal ones. To succeed at this, we must keep our promise close to our hearts in everything we do.

Want to chat about it? Reach out to brand@legalzoom.com

Our promise

A brand promise is an idea that reflects our core truths. It defines the experience we want to deliver to our customers and to ourselves.

Bridging life and legal with clarity and resolution.

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  • Whatever your plans, goals, or struggles are, you now have a legal ally designed for your life. Someone you can turn to—not only in times when you know you have a legal issue—but during any event you face so you can learn about what issues might arise. We provide you with the tools and relationships you need to feel in control of your life.

  • We shine a light on the areas of your life that intersect with the law, guide you down the path to a resolution, and empower you to walk away from every interaction with us armed with new knowledge. Whether you're on our website, chatting with customer care, or speaking with an attorney in our network, our people thrive on helping you reach that moment when you see the whole picture clearly and feel equipped to move forward.

  • We believe that the more people who see the law in the context of their lives, the more balanced the legal system becomes. With our help, you can confidently make the most important decisions in your life.

Our values

People First

Relationships are core to everything we do. We prioritize relationship building by making customers and employees feel cared for and empowered. We foster a culture of open collaboration, and encourage partnerships between our customers and attorneys.

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Unstoppable

We think big, and work tirelessly to exceed expectations. From our rigorously vetted attorney network, to our ongoing dialogue with our employees, to the legal battles we've fought to make the law more accessible—we will never stop pushing for the kinds of groundbreaking changes to make the best experience possible.

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Purpose-driven

The way we create, build, and deliver our services begins and ends with the needs of the people we serve. We come to work every day with a higher purpose in mind—to make the law accessible to all. From servicing our customers to serving the community, we work to make everyone's lives better.

Purpose-driven

Simplicity

In order for us to simplify complex matters, we have to know our stuff. Understanding is inherent to our experience, and we work to make things as clear as possible for our customers and employees. Whether it's working to create a more legally knowledgeable society or eliminating red tape from our internal processes, we believe everyone thrives with clarity.

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